Refund policy
1.Nature of contract
Through this contract Mallorcà ria (Shares Wine Co SL) with fiscal identity number B01639558, registered office at Previsió 3, 07001 Palma, Illes Balears, and registered in the Trade Registry of Baleares in Folio:139, Volume:2444, Sheet:PM-66748 , Inscription:2ª ) sells to the customer (any person or entity with whom Mallorcà ria signs any contract of sale from their catalogue) and this customer buys from Mallorcà ria the product specified in the invoice. The term “Contract” means sales operation that is implemented by this document. The term “product” means the goods that are the subject of the contract.
Accepting these terms of trade you confirm that you are of legal age to purchase alcohol according to the law in your country of residence.
2.Availability and prices
The data that appear in our database corresponds to products that have at once entered into our catalogue. We take no responsibility for any typographic or arithmetic error that could occur in our web page. Although MallorcĂ ria has in stock more than 90% of its catalogue, it is not possible to offer a complete guarantee of availability from stock at the time of purchase. In the event that a particular vintage of a product is not available, it will be replaced by the product of the following vintage.
3.Shipping
The cost of delivery will be added to the total price.
4. Payment
In relation to delivery, payment will be made in one of the forms below, to be chosen by the buyer:bank transfer, online credit card payment or payment via Paypal.
MallorcĂ ria will send the relevant invoice to the client digitally via email and at the time of delivery. Credit card charges will be made at the time of purchase.
5. Cancellations and refunds
Orders can be canceled without charge until the time that the shipment is made. Notice of cancellation received once the package has already been sent will be considered as a return. Returns may be made up to 14 days after receiving the product. Shipping charges are paid by the customer. The cost of the purchase will not be refunded, but may be used in another purchase.
Those returns resulting from an error by MallorcĂ ria or product defects are excluded from this case. In this case, MallorcĂ ria will replace the defective product with one that is the same and cover the cost of return postage and shipping. If it is not possible to replace the product, we will refund the amount paid. To return products please contact us by phone on (+34) 971 108 225 or email tenda@mallorcaria.com.
6.Security and confidentiality
In compliance with the provisions of the Law 15/1999 of 13 December on the Protection of Personal Data, from the time a customer places an order, their personal data, addresses and information related to their form of payment, are incorporated into our database and used solely to process the order and send information on offers and services that may be of interest to our customers. MallorcĂ ria ensures the confidentiality of data provided by our customers as the personal data requested are always strictly necessary.
MallorcĂ ria agrees not to use this information for any means other than that already agreed and not to sell or transfer the information to third parties under any circumstances. In any case, MallorcĂ ria.es customers may, at any time, demand their rights of access, rectification, cancellation and complaint, by writing to our email address tenda@mallorcaria.com