Terms of service

IDENTIFICATION DATA OF THE OWNER OF THE WEBSITE

In compliance with the duty of information stipulated in article 10 of Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce, MALLOCARIA (Shares Wine Co SL) as owner of the web site mallorcaria. com , proceeds to communicate the identification data required by the aforementioned standard:

Company name:Mallorcaria Shares Wine Co SL

Registered office:Previsió 3, 07001 Palma, Balearic Islands

CIF:B01639558

Email address:tenda@mallorcaria.com

Registration data in the Mercantile Registry:Registered Mercantile Registry of the Balearic IslandsFolio:139, Volume:2444, Page:PM-66748, Inscription:2ª

This information conforms and regulates the conditions of use, the limitations of responsibility and the obligations that the users of the website that is published under the domain name mallorcaria.com assume and undertake to respect.

TERMS OF USE

The simple and mere use of the Page grants the condition of user of the Page, whether natural or legal person, and necessarily implies the complete, full and unreserved acceptance of each and every one of the clauses and general conditions included in the Notice. LegalIf the User does not agree with the clauses and conditions of use of this Legal Notice, he will refrain from using the PageThis Legal Notice is subject to changes and updates, so the version published by MALLOCARIA (Shares Wine Co SL)may be different each time the User accesses the PortalTherefore, the User must read the Legal Notice each and every time they access the Page.

Through the Page, MALLOCARIA (Shares Wine Co SL) provides Users with access to and use of various Content published via the Internet by MALLOCARIA (Shares Wine Co SL) or by authorized third parties.

The User is obliged and undertakes to use the Page and the Contents in accordance with current legislation, the Legal Notice, and any other notice or instructions made known to him, either through this legal notice or in any other place within of the Contents that make up the Page, as well as with the rules of coexistence, morality and generally accepted good customsTo this end, the User undertakes and undertakes NOT to use any of the Contents for illicit purposes or effects, prohibited in the Legal Notice or by current legislation, harmful to the rights and interests of third parties, or that in any way may damage , render useless, overload, deteriorate or prevent the normal use of the Contents, computer equipment or documents, files and all kinds of content stored in any computer equipment owned or contracted by MALLOCARIA , other Users or any Internet user (hardware and software).

The User undertakes and undertakes not to transmit, disseminate or make available to third parties any kind of material contained on the Page, such as information, texts, data, content, messages, graphics, drawings, sound and/or image files. , photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which you have access as a User of the Page, without this enumeration being limitativeLikewise, in accordance with all this, the User may not:

  • – Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the Contents, unless you have the written and explicit authorization of MALLOCARIA , which is the owner of the corresponding rights, or otherwise is legally permitted.
  • – Delete, manipulate or in any way alter the “copyright” and other identification data of the reservation of rights of MALLOCARIA Shares Wine Co SL or its owners, fingerprints and/or digital identifiers, or any other technical means established to your recognition.

The User must refrain from obtaining and even trying to obtain the Contents using means or procedures other than those that, depending on the case, have been made available for this purpose or have been indicated for this purpose on the Web pages where they are find the Contents or, in general, those that are commonly used on the Internet for this purpose, provided that they do not entail a risk of damage or disablement of the Page, and/or the Contents.

INTELLECTUAL PROPERTY

All trademarks, trade names or distinctive signs of any kind that appear on the Page are the property of MALLORCARIAL SL or, where appropriate, of third parties who have authorized their use, without it being understood that the use or access to the Portal and/or the Contents attribute to the User any right over the aforementioned trademarks, trade names and/or distinctive signs, and none of the exploitation rights that exist or may exist over said Contents can be understood to be transferred to the User.In the same way, the Contents are the intellectual property of MALLOCARIA or of third parties, as the case may be, therefore, the Intellectual Property rights are the property of MALLOCARIA or of third parties that have authorized their use, to whom corresponds the exclusive exercise of the exploitation rights of the same in any form and, especially, the rights of reproduction, distribution, public communication and transformationThe unauthorized use of the information contained in this Website, as well as the infringement of the Intellectual or Industrial Property rights of MALLOCARIA or of third parties included in the Page that have transferred content, will give rise to the legally established responsibilities.

HYPERLINKS

Those persons who intend to establish hyperlinks between their Web page and the Page must observe and comply with the following conditions:

  • – Prior authorization will not be necessary when the Hyperlink only allows access to the home page, but may not reproduce it in any wayAny other form of Hyperlink will require the express and unequivocal authorization in writing by MALLOCARIA .
  • – No “frames” (“frames”) will be created with the Web pages or on the Web pages of MALLOCARIA
  • – No false, inaccurate, or offensive statements or indications will be made about MALLOCARIA , its directors, its employees or collaborators, or about the people who are related to the Page for any reason, or about the Users of the Page, or about the Contents provided. .
  • – It will not be declared or implied that MALLOCARIA has authorized the Hyperlink or that it has supervised or assumed in any way the Contents offered or made available to the Web page in which the Hyperlink is established.
  • – The Web page in which the Hyperlink is established may only contain what is strictly necessary to identify the destination of the Hyperlink.
  • – The Web page in which the Hyperlink is established will not contain illicit information or content, contrary to morality and generally accepted good customs and public order, nor will it contain content contrary to any rights of third parties.

PAGE AVAILABILITY

MALLOCARIA does not guarantee the absence of interruptions or errors in accessing the Page, its Contents, or that they are updated, although it will make its best efforts to, where appropriate, avoid, correct or update them.Consequently, MALLOCARIA is not responsible for damages or losses of any kind caused to the User that are caused by failures or disconnections in the telecommunications networks that cause the suspension, cancellation or interruption of the Portal service during the provision of the same or with prior character.

MALLOCARIA excludes, with the exceptions contemplated in the current legislation, any responsibility for damages of any nature that may be due to the lack of availability, continuity or quality of the operation of the Page and the Contents, due to non-compliance with the expectation of utility that users may have attributed to the Page and the Contents.

The function of the hyperlinks that appear on this website is exclusively to inform the user about the existence of other websites that contain information on the subject.Said Hyperlinks do not constitute any suggestion or recommendation.

MALLORCARIA Shares Wine Co SL is not responsible for the contents of said linked pages, the operation or usefulness of the Hyperlinks or the result of said links, nor does it guarantee the absence of viruses or other elements in them that may cause alterations in the system. computer (hardware and software), user documents or files, excluding any liability for damages of any kind caused to the user for this reason.

Access to the Page does not imply an obligation on the part of MALLOCARIA to control the absence of viruses, worms or any other harmful computer element.In any case, the availability of adequate tools for the detection and disinfection of harmful computer programs corresponds to the User, therefore, MALLOCARIA is not responsible for possible security errors that may occur during the provision of the Page service. , nor of the possible damages that may be caused to the computer system of the user or third parties (hardware and software), the files or documents stored in it, as a consequence of the presence of viruses in the user's computer used for the connection to the services and contents of the Web, a malfunction of the browser or the use of non-updated versions of the same.

PAGE QUALITY

Given the dynamic and changing environment of the information and services provided through the Page, MALLOCARIA SL makes its best effort, but does not guarantee the complete veracity, accuracy, reliability, usefulness and/or timeliness of the Contents.The information contained in the pages that make up this Portal is only informative, advisory, informative and advertising.In no case do they offer or have the character of a binding or contractual commitment.

LIMITATION OF LIABILITY

MALLOCARIA excludes all responsibility for the decisions that the User may take based on this information, as well as for possible typographical errors that may be contained in the documents and graphics on the Page.The information is subject to possible periodic changes without prior notice of its content due to expansion, improvement, correction or updating of the Contents.

NOTIFICATIONS

All notifications and communications by MALLOCARIA to the User made by any means will be considered effective for all purposes.

AVAILABILITY OF CONTENT

The provision of the service of the Page and the Contents has, in principle, an indefinite duration. MALLOCARIA , however, is authorized to terminate or suspend the provision of the Page service and/or any of the Contents at any time.When this is reasonably possible, MALLOCARIA will give prior notice of the termination or suspension of the Page.

PERSONAL DATA PROTECTION

See our Privacy Policy

JURISDICTION

For any questions that arise regarding the interpretation, application and compliance with this Legal Notice, as well as the claims that may arise from its use, all parties involved submit to the Judges and Courts of PALMA, expressly renouncing any other if it could correspond to themApplicable legislation The Legal Notice is governed by Spanish lawCopyright © 2017 – MALLORCA

All copyrights reserved by international intellectual property laws and treatiesIts copy, reproduction or dissemination, in whole or in part, by any means, is expressly prohibited.

HOW TO BUY

-In this independent page we will detail how the purchase process works in our online store and what are the steps to followWe will also include additional information on how to subscribe or unsubscribe from the Newsletter, what to do if an order arrives defective or how to cancel an order-

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Shopping at mallorcaria.com is very simpleYou just have to follow the following steps:

1.Choose the category and subcategory where the product(s) you want to buy is located.

2.View the product/s you are interested inThrough a click you will get an enlargement of the photograph; some products have several photographsYou can also check its description, composition, reference and price.

3.Select a product, the number of units and add the item to the basketYou can then choose to continue shopping or to process order.

4.If you want to continue shopping, repeat the processIf you want to order, click on the order button to start the purchase process.

5. Enter all the information requested, shipping and billing address and make sure they are correct.

6.Select a payment method:Visa, Paypal or Bank Transfer.

7. Confirm the order and proceed, where appropriate, to the payment.

8. You will receive an email confirming your order.

In which countries can you shop online?

Currently you can make your purchase in Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland , Portugal, UK, Rep.Czech, Romania, Sweden.

Do you replenish items marked"out of stock"?

If an item is out of stock, we will try to replace it as soon as possible.If there was no stock, on the web it would indicate that it is out of stock.

Will I receive the same product that I see in the photo?

Yes.

Is it possible to receive periodic information in my email with the latest news and offers from mallorcaria.com ?

YesSimply by accessing and subscribing to the"Friends of Mallorcaria"you will receive information about the latest news from mallorcaria.com and other advantages.

Can I unsubscribe from the mallorcaria.com Newsletter?

In the"Friends of Mallorcaria"section you can easily unsubscribeFill in the data and select “send”.

How I can make sure I made my purchase?

Once your order is placed, you will receive a confirmation emailIf you do not receive it, contact your email .

Can I remove an item from my order?

YesFrom the shopping cart you can delete the items you do not want as long as you have not processed the order.

Can I cancel my order?

Yes, you can cancel your order by calling Customer Service at 971108225

What should I do if I receive a defective item?

Mallorcaria.com only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, please contact tenda@mallorcaria.com

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, contact tenda@mallorcaria.com .

PAYMENT METHODS

-In this independent page we will detail the data referring to payment methods and possible payment problems-

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What form of payment can I use to make my purchase?

We have the following means of payment:Visa, American Express, Mastercard, Paypal and Bank Transfer.

For what reason can my credit card be declined?

  • Your card may be declined for one of the following reasons:
  • The card could be expiredCheck that your card does not exceed the validity date.
  • Card limit may have been reachedCheck with your bank that the card has not exceeded the amount allowed to make purchases.
  • Some data entered may be incorrectCheck that you have correctly filled in all the necessary fields.

Is it safe to use my credit card on the web?

Yes, the data is transmitted in SSL encrypted formThe payment system will be made through the PayPal secure payment gateway.

SHIPPING & RETURNS

-In this independent page we will detail everything related to shipments, shipment status, shipping costs, terms and costs of returns, conditions of returns, etc.-

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SHIPPING

Where I can get my order?

You can receive it at the address you choose (home, work, etc.)

Can the delivery country be different from the purchase country?

The country of delivery must always coincide with the country of purchase.

How long will it take for my order to arrive?

If you live on the peninsula, the delivery time is 5 working days, unless the order is placed on a Saturday, Sunday or holiday, in which case the order will be processed on the first working day after the order is placed.For destinations such as the Canary Islands, the Balearic Islands, Ceuta and Melilla, and the rest of Europe, the delivery time is approximately 10 days.

How much do I have to pay for shipping costs?

Shipping costs to the Peninsula, the Balearic Islands, Ceuta and Melilla are 5 EUR + VAT.
Shipping costs for the Canary Islands are 10.00 EUR + VAT.
Shipping costs for Portugal are 7.00 EUR + VAT.
For the rest of Europe, the shipping costs are EUR 15.00 + VAT.

How can I know where my order is?

To find out the status of your order, contact our Customer Service department at your customer service number.

What is the home delivery process?

We will send you a confirmation email when your order is going to leave the warehouse and the carrier will contact you to inform you of the delivery of the order.

RETURNS

What should I do to give the item back?

To request an online return with collection at your home, write to your email address specifying the order number (which you will find in the order confirmation email), an address for collection and the details of the items you want to return.
After verifying the data, we will send a carrier in the next 72 hours (whenever possible)To arrange the collection, the transport company will contact you.

What is the deadline to make a return?

For any return, you have a period of fourteen days from the completion of the order.

Do I have to pay anything for my return?

Returns at mallorcaria.com are always free.

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way you made your purchase.

When will I receive my refund?

After approving the return (the items must be in perfect condition and have the inside labels) you will receive a confirmation email indicating that the amount will be credited to your account (the same payment method you used to pay) in a few days.Remember that the payment to the credit card always depends on your bank.

What to do if the amount of my refund is incorrect?

Contact us at tenda@mallorcaria.com we will solve the problem as soon as possible.
Mallorcaria.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.

COOKIES

In compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, this website informs you, in this section, about the policy of collection and cookie treatment .

What are cookies?

A cookie is a file that is downloaded to your computer when you access certain web pagesCookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way in which they use their equipment, they can be used to recognize to user.

What types of cookies does this website use?

This website uses the following types of cookies:

Analysis cookies:These are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered.For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.

Technical cookies:These are those that allow the user to navigate through the restricted area and use its different functions, such as, for example, carrying out the process of purchasing an item.

Personalization cookies:These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language or the type of browser through which it connects to the user. service.

Advertising cookies:These are those that, well treated by this website or by third parties, allow the offer of advertising spaces on the website to be managed in the most efficient way possible, adapting the content of the advertisement to the content of the requested service or use. you make from our websiteFor this we can analyze your Internet browsing habits and we can show you advertising related to your browsing profile.

Behavioral advertising cookies:These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided.This type of cookie stores information on the behavior of visitors obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertisements based on it.

Disable cookies.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.

Most web browsers offer the possibility of allowing, blocking or deleting the cookies installed on your computer.

Below you can access the configuration of the most frequent web browsers to accept, install or disable cookies:

Configure cookies in Google Chrome

Configuring cookies in Microsoft Internet Explorer

Configuring cookies in Mozilla Firefox

Set cookies in Safari (Apple)

Third party cookies.

This website uses third-party services to collect information for statistical and website use purposes.DoubleClick cookies are used to improve the advertising that is included on the websiteThey are used to target advertising according to the content that is relevant to a user, thus improving the quality of experience in its use.

Specifically, we use the services of Google Adsense and Google Analytics for our statistics and advertising.Some cookies are essential for the operation of the site, for example the built-in browser.

Our site includes other features provided by third partiesYou can easily share the content on social networks such as Facebook, Twitter or Google +, with the buttons that we have included for this purpose.

Warning about deleting cookies.

You can remove and block all cookies from this site, but part of the site will not work or the quality of the web page may be affected.

If you have any questions about our cookie policy, you can contact this website through our Contact channels.